Read Recent Reviews
from Vertex-Mechanical Customers
Read Recent Reviews from Vertex-Mechanical Customers
Communication was great with the office. Techs Chris and George spent a long time trying to diagnose a difficult problem, staying after typical work hours. They returned promptly once the part was ready, installed it, and it worked for a couple of days. They rearranged schedules to attend to us immediately and were able to find the additional problem. In my view, you learn a lot about a service organization when things do NOT go as planned. The folks at Vertex took great care of us, and we will certainly call them again should they need arise.
Very happy! My service techs showed up as scheduled. They were very polite and professional. They even pointed out a function on my thermostat that I wasn’t aware of. Great company to work with hands down.
Chris and his team were able to swap a leaking condenser unit in half a day. Called on a Wednesday they were able to have the unit and get it installed the next Tuesday. Would use them again!
They were able to squeeze me in for a system maintenance during this hot hot time of the year. The technician was knowledgeable and very polite. He listened to my issues and didn’t try to over-sell me on services. I really appreciated that. Would highly recommend and will definitely use them again should we need it.
Our a/c was struggling to cool down. We called & this young man came out to check the system. We were told we needed a new part which we could not get until this next week. He was courteous & informative.
The technicians were prompt, courteous, and quick. They texted me when they were on their way. They were willing to give a quote ahead of time after I sent a picture of the problem. They alerted me to an unrelated safety issue I hadn’t previously known about.
Chris was amazing. Knowledgeable and honest. Fantastic technician. I will be exclusively using Vertex for my hvac needs.
Amazing! We had a burning plastic smell that was scary. Vertex answered my call, and came to my house and did a full repair same day. Could not be more pleased.
Had Vertex and specifically Chris help install a whole new unit (air-handler, coil/heat pump/compressor) in August. Had a slight issue with heat during a cold snap and Chris showed up that day and diagnosed the issue and got my family back and up and running in no time. He was very professional, timely, tidy, resourceful and thorough. I would highly recommend.
Great service, fair price. Thx
Chris is fabulous. He gave us excellent service. I highly recommend him and Vertex! Chris went above and beyond again! Such excellent service!!!! George was also excellent! Helped me select the quality and value for our filters.
We contracted with Vertex Mechanical for the purchase and installation of a 5-ton TRANE HVAC system. The installation team was very experienced & knowledgeable, and they professionally installed a large system (including the removal of the existing) within a single day. We were very pleased with the final outcome.
Came after hours on a Friday evening. Chris knew his equipment. He was patient, attentive, and explained the function of the Heat Pump Reversing Valve
Diagnostic service call
Vertex Mechanical is great! Hard to find reputable companies these days but Vertex is fantastic! We had them do a clean and check for our furnace to make sure it was working efficiently before the upcoming winter season. I called and was able to get an appointment quickly, Chris arrived on time, was very kind and friendly, did our inspection and provided great feedback on our system. I will definitely use them in the spring to check our AC. I highly recommend them!
Installed air purification system
Chris was extremely professional and courteous during his visit adding dampers to our HVAC system. We look forward to the improved air quality with the added air purification system. I’d recommend Vertex to anyone needed HVAC work.
We recently had Vertex replace a 14 year old Mitsubishi mini split unit. Chris accurately diagnosed the condition of the old unit and installed a new one a few days later. He was exceptionally professional in his work and explained any questions I had. Jeremy coordinated the job from the office and kept me up to date at all times. I am very pleased that I chose this company and would recommend them highly.
We used Vertex for some repairs and maintenance on our HVAC system and couldn’t be happier. The whole process was super easy and our technician, Chris, was very knowledgeable and thorough. If you need help with your HVAC system, stop looking around and just call Vertex. You won’t be disappointed!
This business and its employees are absolutely INCREDIBLE! We woke up to a very, very warm house in the middle of triple digit heat in Texas. Every place we contacted couldn’t come out for days, but one call to Vertex and Chris was on his way to our home. Chris was not only professional, he took the time out to explain everything that was happening and what was needed to fix it. His knowledge just blew me away. My house is now cooling down and I was saved from moving my entire family into a hotel while we waited for someone to come out. I give Vertex a 20 out of 10, and even then I’m not sure that’s enough. I highly recommend Vertex and Chris! You won’t be disappointed!
Definitely recommend! Chris was so helpful and went the extra mile to make sure things were running correctly. We’ve tried another company in the past and they did not give the same amount of attention to our problem. Thanks again Chris.
My air conditioner stopped cooling on a Thursday evening in August. I called Vertex Mechanical and was able to easily schedule an appointment for the following day. On Friday morning the technician, Chris, called to confirm that he was on way. He arrived well before the scheduled time, which worked even better with my schedule. He was able to diagnose and fix the problem — my air conditioner is running great now! On Friday evening, I noticed a slight water stain on my ceiling and found the source in the attic near the air conditioner. Assuming it was the result of an overflow, I added towels to the area. On Sunday morning I confirmed it was an active leak and called Vertex. They contacted the technician, who immediately came over to address the problem. He was apologetic and didn't hesitate correct the issue. I was impressed with the service and signed up for a yearly maintenance plan with the company!
Vertex service was excellent. I set up an appointment for 8 am and a Vertex van showed up at 7:50 am. The tech, Chris, was very professional and knowledgeable (knows Trane HVAC systems). He was able to troubleshoot and identify the issue with my AC in minutes. After replacing the bad component, he thoroughly checked out the rest of the system. I was very satisfied with the overall experience... so much so that I reciprocated by purchasing an maintenance plan.
Impressed with the service we received from Vertex for our family dental practice, Oak Hill Dental! We had 2 other HVAC companies come out (several times) and they could not figure out the issue. The Vertex team was professional from the start, arrived the same day, figured out exactly what was going on, and communicated everything to us! I'm so glad y'all do commercial and residential! Happy to recommend you to our business neighbors in the shopping center and our neighbors at home! Many thanks!
I called Vertex and they had someone at my house within an hour. Casey was very professional and addressed the issue in a timely manner. Rather than sell me on a new unit since mine is 22 years old he serviced my Hvac to get me running again while educating me on the issue at hand and how I can go about minimizing future issues. I highly recommend Vertex!
I don't leave many reviews but had to for the service I received today. Chris, our technician, has the perfect balance between professionalism and being personable to which is only augmented further by his knowledge to resolve our issues. I will be using Vertex Mechanical for all my AC needs and will recommend them to anyone that wants an old-school work ethic and personal customer satisfaction. Shawn
Give this company highest rating! Speedy service! Very professional. Awesome company Chris does an exceptional job goes beyond to fix problem!
Wish I could provide a higher rating than five stars! Vertex Mechanical replaced the ducts, air registers and vents in my home recently and they did a WONDERFUL job. The team was on time, respectful of my home (wore shoe covers and cleaned up after themselves) and they were great to work with! I was so impressed, I signed up for their maintenance plan. Thank you Vertex Mechanical for a job well done!
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